Refund policy

Last updated: November 9, 2026

Our 60-day money-back guarantee

We want you to love your YulePane lights. If you're not happy with your order for any reason, you can request a full refund within 60 days of delivery.

How to start a return

Contact us through our contact page with your order number before sending anything back. We'll reply with return instructions and the return address. Items sent back without first contacting us can't be accepted.

Please return the lights with their controller, remote and hooks. Original packaging isn't required, but please pack the item so it isn't damaged in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective or damaged, or if you received the wrong item, contact us within 60 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund, and you won't need to pay for return shipping.

Exchanges

Want a different size? Contact us and we'll help you swap it.

Add-ons

Shipping Protection covers orders lost, stolen or damaged in transit. It's refundable only if the order is canceled before it ships. Mystery Christmas Boxes are covered by the same 60-day guarantee as the lights.

European Union and United Kingdom customers

If you're a consumer in the EU or UK, you also have the statutory right to cancel your order within 14 days of receiving it, for any reason. This doesn't limit our 60-day guarantee.

Questions

For any questions about returns or refunds, please reach us through our contact page.